Acceptable Use Policy

Effective Date: August 4, 2026

Welcome to EZZYSTAY, an accommodation booking marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Acceptable Use Policy explains the standards of conduct expected from all guests, accommodation providers, property owners, hosts, hotel operators, and other users of the EZZYSTAY Platform.

By accessing or using EZZYSTAY, you agree to comply with this Policy.

1. Purpose of This Policy

Responsible Use

EZZYSTAY is committed to providing a safe, reliable, professional, and trustworthy marketplace where travelers can discover and reserve accommodations from independent providers.

All users are expected to use the Platform responsibly, respectfully, and in compliance with applicable laws and accommodation regulations.

2. Lawful Use

Compliance with Laws

Users must use EZZYSTAY only for lawful purposes and comply with all applicable local, national, and international laws and regulations.

Users must not use the Platform to engage in illegal, fraudulent, deceptive, or unauthorized activities.

3. Respectful Conduct

Professional Behaviour

All users are expected to communicate respectfully and professionally before, during, and after every reservation.

The following conduct is prohibited:

  • Harassment, intimidation, or threats.
  • Abusive, offensive, or discriminatory language.
  • Hate speech.
  • Defamatory or misleading statements.
  • Impersonating another guest, host, accommodation provider, or business.

Guests and accommodation providers should maintain respectful and professional conduct at all times.

4. Accurate Information

Honest Accounts and Listings

Guests and accommodation providers must provide accurate, complete, and truthful information.

Accommodation providers must not:

  • Misrepresent accommodation availability.
  • Publish misleading prices or promotions.
  • Falsify permits, licenses, or business credentials.
  • Misrepresent amenities, facilities, or property conditions.
  • Publish false customer testimonials or reviews.

Guests must provide accurate:

  • Guest information.
  • Contact information.
  • Reservation details.
  • Payment information.
  • Special accommodation requests where applicable.

5. Accommodation Use

Guest Responsibilities

Guests are responsible for using accommodations responsibly and in accordance with the provider’s house rules.

Guests must:

  • Respect check-in and check-out times.
  • Follow property rules and staff instructions.
  • Respect other guests, neighbors, and property.
  • Keep accommodations reasonably clean during their stay.
  • Report any accidental damage promptly.

Guests must not:

  • Damage property, furniture, or equipment.
  • Conduct unlawful or hazardous activities.
  • Exceed the maximum occupancy limit.
  • Host unauthorized parties or events.
  • Disturb other guests or neighboring properties through excessive noise or disruptive behavior.
  • Bring prohibited items into the accommodation.

6. Reservations and Payments

Fair Transactions

Users must not:

  • Create fraudulent reservations.
  • Use unauthorized payment methods.
  • Manipulate accommodation availability or pricing.
  • Circumvent the Platform to avoid applicable Platform Service Fees.
  • Abuse refunds or chargebacks.
  • Create fake guest or provider accounts.

Accommodation providers are expected to honor confirmed reservations unless cancellation is permitted under their published policies or due to exceptional circumstances.

7. Platform Security

Protecting the Platform

Users must not:

  • Attempt unauthorized access to the Platform.
  • Upload malware, viruses, or malicious software.
  • Interfere with Platform functionality.
  • Reverse engineer or exploit the Platform.
  • Use automated tools that negatively affect Platform performance.
  • Attempt to bypass Platform security measures.

8. Reviews and Ratings

Honest Feedback

Reviews and ratings must reflect genuine accommodation experiences.

Users must not:

  • Publish false or misleading reviews.
  • Manipulate ratings.
  • Offer or accept payment for fake reviews.
  • Harass accommodation providers or guests through reviews.

EZZYSTAY reserves the right to remove reviews that violate this Policy.

9. Independent Accommodation Providers

Marketplace Relationship

Hotels, resorts, vacation rental hosts, apartment owners, serviced apartments, inns, hostels, and other accommodation providers using EZZYSTAY operate as independent businesses.

They are solely responsible for:

  • Property operations.
  • Accommodation management.
  • Customer service.
  • Pricing.
  • Amenities and facilities.
  • Safety and security measures.
  • Business permits and licenses.
  • Compliance with applicable laws and tourism regulations.

EZZYSTAY serves solely as a technology marketplace and does not supervise, manage, employ, own, or control independent accommodation providers or their properties.

10. Enforcement

Violations

Failure to comply with this Acceptable Use Policy may result in one or more of the following actions:

  • Removal of listings or content.
  • Suspension of reservations.
  • Temporary account suspension.
  • Permanent account termination.
  • Cancellation of reservations where appropriate.
  • Reporting unlawful activity to the appropriate authorities.

EZZYSTAY reserves the right to investigate suspected violations and take appropriate action to protect the Platform, its users, and its partners.

11. Policy Updates

Changes

We may update this Acceptable Use Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Updated versions become effective upon publication on EZZYSTAY.

Continued use of the Platform after any updates constitutes acceptance of the revised Policy.

12. Contact Us

Questions

If you have any questions regarding this Acceptable Use Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYSTAY is powered by ezzy.ph and serves solely as a technology marketplace connecting travelers with independent hotels, resorts, vacation rental hosts, apartment owners, serviced apartments, inns, hostels, and other accommodation providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control the independent providers offering accommodation services through the Platform.