Refund & Cancellation Policy

Effective Date: August 4, 2026

Welcome to EZZYSTAY, an accommodation booking marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, booking modifications, payment disputes, and accommodation reservations are handled through the EZZYSTAY Platform.

By booking an accommodation through EZZYSTAY, you acknowledge that you have read and agree to this Policy.

1. About This Policy

Independent Accommodation Providers

EZZYSTAY serves solely as a technology marketplace connecting travelers with independent hotels, resorts, vacation rental hosts, serviced apartments, inns, hostels, and other accommodation providers.

Each accommodation provider operates independently and may establish reasonable cancellation, refund, no-show, security deposit, booking modification, and check-in policies, provided they comply with applicable laws and the EZZYSTAY Platform requirements.

2. Guest Cancellations

Before Check-In

Guests may request to cancel a reservation before the scheduled check-in date.

Refund eligibility depends on:

  • The cancellation policy of the selected accommodation provider.
  • The timing of the cancellation.
  • Whether the reservation is refundable or non-refundable.
  • Any booking or reservation fees disclosed before confirmation.

Approved refunds will be processed using the original payment method where applicable.

3. Provider Cancellations

Cancellation by the Accommodation Provider

If an accommodation provider cancels a confirmed reservation for reasons within their control, guests may be eligible for:

  • A full refund where applicable.
  • Assistance in finding another available accommodation through EZZYSTAY.
  • Other remedies required by applicable law.

Repeated provider cancellations may result in suspension or removal from the Platform.

4. Reservation Changes

Booking Modifications

Guests and accommodation providers are encouraged to communicate promptly regarding requests to modify reservation dates, guest details, or room preferences.

Reservation changes are subject to:

  • Accommodation availability.
  • Mutual agreement between both parties.
  • The provider’s published modification policy.

Additional charges may apply if disclosed before confirmation.

5. No-Show Policy

Failure to Check In

If a guest fails to check in on the scheduled arrival date without prior notice, the reservation may be considered a no-show.

Refund eligibility will depend on the accommodation provider’s published no-show policy.

6. Early Check-Out

Shortened Stay

If a guest decides to leave before the scheduled check-out date, refunds for unused nights will depend on the accommodation provider’s cancellation and early departure policy.

Guests should review these policies before confirming their reservation.

7. Payment Disputes

Dispute Resolution

If a guest believes a payment was processed incorrectly or a dispute arises regarding a reservation, they should first contact the accommodation provider.

If the issue cannot be resolved, guests may contact EZZYSTAY for assistance. While we may facilitate communication, EZZYSTAY does not guarantee a particular outcome and is not responsible for disputes between guests and independent accommodation providers.

8. Platform Service Fees

Marketplace Fee

EZZYSTAY charges independent accommodation providers a Platform Service Fee of 11% on completed transactions processed through the Platform.

The Platform Service Fee supports:

  • Secure payment processing
  • Platform maintenance
  • Customer support
  • Platform security
  • Marketing initiatives
  • Technology infrastructure
  • Continuous improvements to the Platform

The Platform Service Fee is generally non-refundable except where required by applicable law.

9. Limitation of Responsibility

Marketplace Role

EZZYSTAY facilitates reservations between guests and independent accommodation providers but is not the owner, operator, or manager of the accommodations listed on the Platform.

Refund decisions relating to completed stays, accommodation quality, cleanliness, amenities, guest satisfaction, property conditions, or provider policies primarily remain the responsibility of the independent accommodation provider, subject to applicable law.

10. Force Majeure

Events Beyond Reasonable Control

Accommodation reservations may be affected by circumstances beyond the reasonable control of either party, including:

  • Severe weather
  • Natural disasters
  • Government restrictions
  • Public emergencies
  • Utility interruptions
  • Building maintenance or emergencies
  • Transportation disruptions
  • Other unforeseen events

Where reasonably possible, guests and accommodation providers are encouraged to reschedule reservations or reach a mutually acceptable resolution.

11. Policy Updates

Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Updated versions become effective upon publication on EZZYSTAY.

12. Contact Us

Questions

If you have any questions regarding this Refund & Cancellation Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYSTAY is powered by ezzy.ph and serves solely as a technology marketplace connecting travelers with independent hotels, resorts, vacation rental hosts, serviced apartments, inns, hostels, and other accommodation providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control the independent providers offering accommodation services through the Platform.