Effective Date: August 4, 2026

Welcome to EZZYSTAY (“EZZYSTAY”, “we”, “our”, or “us”), an accommodation booking marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

These Terms of Use (“Terms”) govern your access to and use of EZZYSTAY, including our website, mobile applications, and all services, products, and features offered through the Platform.

By accessing or using EZZYSTAY, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1. About EZZYSTAY

Our Platform

EZZYSTAY is a technology marketplace that connects travelers with independent accommodation providers.

Services available through the Platform may include:

• Hotel bookings
• Resort reservations
• Apartment rentals
• Vacation homes
• Condominiums
• Villas
• Hostels
• Bed and breakfast accommodations
• Serviced apartments
• Short-term rentals
• Long-term stays
• Other accommodation-related services available through the Platform

EZZYSTAY serves solely as a technology platform facilitating accommodation discovery, reservations, communication, payments, and booking management between guests and independent accommodation providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, manage, supervise, or control the accommodations listed on the Platform.

2. Eligibility

User Requirements

To use EZZYSTAY, you must:

• Be at least eighteen (18) years old or the age of majority under applicable law.
• Have the legal capacity to enter into legally binding agreements.
• Provide accurate, complete, and current account information.
• Comply with these Terms and all applicable laws.

Parents or legal guardians are responsible for bookings made on behalf of minors where permitted by law.

3. User Accounts

Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities conducted under your account.
• Keeping your account information accurate and up to date.
• Promptly notifying EZZYSTAY of any unauthorized access or suspected security breaches.

EZZYSTAY reserves the right to suspend or terminate accounts that violate these Terms.

4. Marketplace Services

Accommodation Booking Services

EZZYSTAY enables users to:

• Search accommodations.
• Compare properties, amenities, and prices.
• Reserve accommodations.
• Schedule future stays.
• Process payments where supported.
• Receive booking confirmations.
• Communicate with accommodation providers.
• Submit reviews and ratings.

Availability may vary depending on provider participation, occupancy, maintenance schedules, and local regulations.

5. User Responsibilities

Responsible Use

Users agree to:

• Provide accurate guest and booking information.
• Pay applicable booking fees.
• Follow the property’s house rules and policies.
• Respect accommodation staff, hosts, neighboring guests, and property.
• Use accommodations only for lawful purposes.
• Comply with all applicable laws.

Guests are responsible for reviewing accommodation descriptions, amenities, pricing, check-in and check-out times, cancellation policies, occupancy limits, and house rules before confirming a reservation.

6. Independent Accommodation Provider Responsibilities

Provider Obligations

Independent hotels, resorts, vacation rental hosts, apartment owners, inns, hostels, and other accommodation providers are solely responsible for:

• Accommodation availability.
• Property maintenance.
• Cleanliness and hygiene.
• Pricing.
• Customer service.
• Safety measures.
• Amenities offered.
• Required permits and licenses.
• Compliance with applicable laws and tourism regulations.

Providers must ensure that all information published on EZZYSTAY remains accurate, complete, and current.

Providers acknowledge that they operate as independent businesses and are not employees, agents, or representatives of EZZYTech IT Solutions.

7. Bookings and Payments

Payment Processing

Payments may be processed through authorized third-party payment providers.

Where applicable, EZZYSTAY may temporarily hold payments in accordance with the applicable Refund & Cancellation Policy before releasing funds to the independent accommodation provider.

Where applicable, the Platform Service Fee and any authorized deductions will be applied before the remaining balance is released to the provider.

Room rates, security deposits, cleaning fees, taxes, cancellation policies, and additional charges may vary depending on the accommodation provider.

8. Platform Service Fees

Partner Fees

EZZYSTAY charges a Platform Service Fee of 11% on every completed transaction processed through the Platform.

The Platform Service Fee is automatically deducted before the remaining balance is remitted to the Partner.

The current Platform Service Fee includes payment processing costs and supports:

• Platform maintenance
• Secure payment processing
• Customer support
• Security and fraud prevention
• Marketing initiatives
• Technology infrastructure
• Continuous platform improvements

Partners remain responsible for their own applicable taxes, permits, licenses, tourism fees, and government obligations.

EZZYSTAY reserves the right to revise its Platform Service Fee from time to time. Any changes will be communicated before becoming effective.

9. Reviews and Ratings

Community Reviews

Users may submit reviews based on genuine accommodation experiences.

Users must not:

• Publish false or misleading reviews.
• Manipulate ratings.
• Harass accommodation providers or guests.
• Post defamatory or offensive content.

EZZYSTAY reserves the right to remove reviews that violate these Terms.

10. Property Rules

Guest Conduct

Guests are responsible for complying with the rules established by each accommodation provider.

Guests must:

• Respect check-in and check-out times.
• Maintain the property in reasonable condition.
• Avoid excessive noise or disruptive behavior.
• Respect occupancy limits.
• Pay for any damage caused during their stay where applicable.

Accommodation providers may deny entry or terminate a stay if a guest violates property rules or engages in unlawful, dangerous, or disruptive conduct.

11. Marketplace Disclaimer

Independent Accommodation Providers

EZZYSTAY serves solely as a technology marketplace connecting travelers with independent accommodation providers.

Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, supervise, manage, operate, or control the accommodations listed on the Platform.

Independent accommodation providers are solely responsible for:

• Accommodation quality.
• Property maintenance.
• Customer service.
• Pricing.
• House rules.
• Safety measures.
• Compliance with tourism and accommodation laws.

The Platform Service Fee charged by EZZYSTAY is solely for operating and improving the Platform and does not constitute payment for accommodation services provided by EZZYTech IT Solutions.

12. Intellectual Property

Platform Ownership

All trademarks, logos, software, graphics, website content, text, images, videos, databases, and other intellectual property associated with EZZYSTAY are owned by EZZYTech IT Solutions or their respective owners.

Users may not copy, reproduce, modify, distribute, reverse engineer, scrape, or commercially exploit any part of the Platform without prior written permission.

13. Prohibited Activities

Platform Misuse

Users must not:

• Violate applicable laws.
• Commit fraud or identity theft.
• Create fake accounts.
• Use unauthorized payment methods.
• Upload malicious software.
• Attempt unauthorized access.
• Interfere with Platform operations.
• Circumvent Platform Service Fees.
• Manipulate bookings, payments, or reviews.
• Damage accommodation properties or facilities.
• Disturb other guests or neighboring properties.

Violations may result in suspension or permanent termination of accounts.

14. Limitation of Liability

Liability

To the fullest extent permitted by law, EZZYTech IT Solutions shall not be liable for:

• Accommodation availability.
• Property conditions.
• Loss, theft, or damage to personal belongings.
• Provider actions or omissions.
• Guest-provider disputes.
• Technical interruptions.
• Payment disputes beyond our reasonable control.
• Any indirect, incidental, consequential, or special damages arising from the use of the Platform.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

15. Refunds and Cancellations

Refund Policy

Refunds and cancellations are governed by the applicable Refund & Cancellation Policy.

Independent accommodation providers may establish their own reservation, cancellation, no-show, refund, security deposit, and house rules where permitted by law.

Guests should review these policies before confirming a reservation.

16. Privacy

Privacy Policy

Your use of EZZYSTAY is also governed by our:

• Privacy Policy
• Cookie Policy
• Acceptable Use Policy

17. Third-Party Services

External Services

EZZYSTAY may integrate third-party services including:

• Payment gateways
• Mapping services
• Cloud hosting providers
• Analytics services
• Customer support platforms
• Communication services
• Identity verification providers

These services operate under their own terms and privacy policies.

18. Suspension and Termination

Account Suspension

EZZYSTAY may suspend or terminate accounts that:

• Violate these Terms.
• Engage in unlawful conduct.
• Commit fraud.
• Compromise Platform security.
• Harm other users or providers.
• Damage the reputation of EZZYSTAY or EZZYTech IT Solutions.

19. Governing Law

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines.

20. Changes to These Terms

Updates

We may update these Terms from time to time to reflect changes in our services, technology, legal requirements, or business operations.

Updated Terms become effective upon publication on EZZYSTAY.

Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

21. Contact Us

Questions

If you have any questions regarding these Terms of Use, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYSTAY is powered by ezzy.ph and serves solely as a technology marketplace connecting travelers with independent hotels, resorts, vacation rental hosts, apartment owners, inns, hostels, serviced apartments, and other accommodation providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control the independent providers offering accommodation services through the Platform.