Privacy Policy

Effective Date: August 4, 2026

Welcome to EZZYSTAY, an accommodation booking marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use EZZYSTAY.

By using EZZYSTAY, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

  • Full name
  • Email address
  • Mobile number
  • Residential address
  • Billing information
  • Booking and reservation details
  • Guest information
  • Communications with accommodation providers or customer support
Automatically Collected Information

When you use EZZYSTAY, we may automatically collect:

  • Device information
  • Browser type
  • IP address
  • Operating system
  • Usage data
  • Cookies and analytics information
  • Location information where permitted and necessary to help you discover nearby accommodations

2. How We Use Your Information

Platform Operations

Your information may be used to:

  • Create and manage your account.
  • Process accommodation bookings and payments.
  • Connect travelers with independent accommodation providers.
  • Schedule reservations and send booking confirmations.
  • Provide customer support.
  • Improve platform performance and user experience.
  • Prevent fraud and enhance security.
  • Comply with legal obligations.

3. Sharing of Information

Independent Accommodation Providers

EZZYSTAY connects travelers with independent hotels, resorts, vacation rental hosts, apartment owners, inns, hostels, serviced apartments, and other accommodation providers.

Information necessary to facilitate a reservation may be shared with the selected accommodation provider.

Service Providers

We may share information with trusted third-party providers that assist with:

  • Payment processing
  • Cloud hosting
  • Analytics
  • Customer support
  • Communication services
  • Mapping and navigation
  • Identity verification
  • Security and fraud prevention

We do not sell your personal information to third parties.

4. Accommodation Reservations

Booking Information

Reservation details, including check-in and check-out dates, guest information, room preferences, contact information, and special requests, may be shared with the selected accommodation provider solely for fulfilling your reservation.

Independent accommodation providers are responsible for handling customer information in accordance with applicable privacy laws.

5. Location Information

Nearby Accommodation Services

Where supported and with your permission, EZZYSTAY may use your device’s location to:

  • Display nearby hotels and accommodations.
  • Improve search results.
  • Assist with navigation.
  • Recommend suitable accommodations.
  • Enhance booking accuracy.

You may disable location services through your device settings, although certain Platform features may become unavailable.

6. Data Security

Protecting Your Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no online platform can guarantee absolute security.

7. Cookies

Website Cookies

EZZYSTAY may use cookies and similar technologies to:

  • Remember user preferences.
  • Improve website functionality.
  • Analyze platform usage.
  • Enhance user experience.

You may disable cookies through your browser settings, although some Platform features may not function properly.

8. Data Retention

Retention Period

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.

9. Your Privacy Rights

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Withdraw consent where applicable.
  • Request a copy of your personal data.
  • Object to certain data processing activities.

Requests may be submitted using the contact information below.

10. Third-Party Services

External Services

EZZYSTAY may integrate third-party services including payment gateways, mapping services, cloud hosting providers, analytics services, communication platforms, customer support systems, and identity verification providers.

These services operate under their own privacy policies, and EZZYSTAY is not responsible for their privacy practices.

11. Children’s Privacy

Age Requirement

EZZYSTAY is not intended for children under the age required by applicable law without parental or legal guardian consent.

We do not knowingly collect personal information from children in violation of applicable laws.

12. Changes to This Privacy Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Updated versions become effective upon publication on EZZYSTAY.

13. Contact Us

Questions or Requests

If you have any questions regarding this Privacy Policy or your personal information, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYSTAY is powered by ezzy.ph and serves solely as a technology marketplace connecting travelers with independent hotels, resorts, vacation rental hosts, apartment owners, inns, hostels, serviced apartments, and other accommodation providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control the independent providers offering accommodation services through the Platform.